BOOKINGS TERMS & CONDITIONS, for website  

Booking Conditions
The legal relationship between you as a Customer and RentalsLine.Com is governed by law and by the following Booking Conditions which were elaborate on a supplement the statutory provisions. All customers accept these Booking Conditions as binding upon themselves and the persons for whom the booking is made.

Booking and Booking Confirmation
Bookings are accepted via internet. Your booking forms the basis of a contract with RentalsLine.Com, and you are committed to it until RentalsLine.Com gives you a written confirmation or refusal. The contract will take effect when RentalsLine.Com confirms your holiday in writing (email, or online procedure), which will be done by return within 7 calendar days.  
RentalsLine.Com reserves the right to correct obvious mistakes, e.g. those based on printing or mathematical or allocation errors online.
We are happy to take customer requests at the time of booking and will forward them to the landlord or caretaker. Please note, however, that RentalsLine.Com cannot guarantee that these requests will be fulfilled. Special requirements, conditional bookings and subsidiary verbal agreements will not become valid until confirmed in writing by RentalsLine.Com.

When booking third party’s services (entertainment shows, sports activities, river cruisers, catering services, other kinds of complementary services), RentalsLine.Com only takes the function of a mediator. The booking conditions/ cancellation conditions of these services are the exclusive responsibility of relative operators.

Payments / Deposit    

All payments shall be quoted and are to be made in Euros, by banking transfer, credit card, PayPal or other means. All banking costs, in bank transfer’ service, are customer's responsibility.
On booking, you must pay an initial deposit of 30-60% of holiday cost, unless booking within 45 calendar days prior to arrival in which case you must pay the full cost at the time of booking.
You must pay the final balance of the holiday price not later than 45 calendar days before your arrival date. If you fail to pay, you will be in breach of your contract and the service providers concerned can cancel your booking.

Holiday Documentation  

Holiday documentation will be ready approximately when final payment is done. This will contain email confirmation identifying you as a client.  Booking confirmation is a private document, but in certain cases is it can be demand be the person who welcomes you in site: owner of the house, the caretaker or local partners.

Special conditions and notes
Local service charges: fixed costs payable in any case are included in the total price. Variable costs, which depend on the number of party members, the composition of the party or on consumption (e.g. visitors' tax, electricity, gas, heating, firewood, water, bed linen), are paid to the landlord or caretaker, depending on the use made of them at the holiday destination. Any local service charges mentioned in the house description refer to all guests including children and babies. Please note the relevant details under "Local service charges" in individual property descriptions.

Basic cleaning is always carried out by the tenant, irrespective of whether the landlord carries out final cleaning.
Basic cleaning includes cleaning of the kitchen, washing and putting away dishes, removing all remaining food and waste.
Final cleaning additionally includes a thorough cleaning of the kitchen, bathroom/ shower and WC.

In some properties, customers have the option of cleaning the holiday property yourself or having it cleaned by the landlord for an appropriate fee. You will find information about this in the respective property description.

Bed Linen and Towels  
Until opposite information, each property provides bed linen and towels, except pool towels and beach towels which must be brought with. Property's towels are totally forbidden to being used for pool and beach purposes.

Property is also provided of washing-up liquid and detergent.

Additional beds 
The property description will tell you whether additional beds and/ or toddler beds are available. Please check whether a toddler bed is included in the stated maximum number of persons, or whether another person can effectively be accommodated in the rented property. Additional beds and toddler beds must be requested in advance and in some cases, there must be confirmation of this on the voucher.

Pets 
The relevant property description will also tell you whether or not pets are allowed. Even if a pet is allowed in the property concerned, prior notification must always be given when booking and an indication is given of type and size. Permission applies basically to only 1(one) pet.
If pets are not allowed, this does not necessarily mean that there will not be pets in the house, holiday complex etc., or that pets may not occasionally be kept in the property you have booked. This can, for instance, depend on the structure of a holiday complex with some private properties which cannot be regulated in this way, or on whether the landlord of a country property keeps a dog himself and wants to avoid conflict with visiting dogs.

In case pets are basically allowed, that does not necessarily mean, that you can bring them everywhere. In almost all holiday resorts, dogs are e.g. not allowed in public places such as pool and green areas or restaurants. Often, dogs have to be kept on lead. It is beyond question, that dogs are NOT allowed in pools of all our properties.


Crockery and cutlery 
Full crockery and cutlery are usually provided in the holiday houses and apartments for the number of persons booked. A fridge is supplied as standard and is not therefore explicitly mentioned in the property descriptions. All other technical household appliances, for example: oven, microwave, dishwasher, coffee machine or washing machine, are only provided if they are explicitly mentioned in the description.
However, for some Bed & Breakfast properties accommodation, may not include fridge and crockery as standard equipment. Please see details on property's file.


Heating  
Heating/heating possibility: A remark is only made with non-standard heating possibilities, e.g. electric heating (due to the possibly high energy costs charged separately), underfloor heating or simple oven heating or other simple and non-central heating possibilities. Extra cost for heating facilities may be applied on the property on the period November till March or even April (please consult property details).

Apartments and holiday houses in summer regions, like northern and centre Portugal, do not always have heating, central heating can rarely be found. In case of need, gas, electric, kerosene or wood/coal heated ovens are used (see property descriptions). As a rule, ovens are operated by the tenants, information on how to use them can be provided by the landlord/caretaker.

Television  
TV/ TV reception: TV in the property description indicates a colour television. If satellite or cable TV is available, this will be indicated in the text by "satellite TV" or "cable TV". This does not however necessarily mean that it will be possible to receive channels in the guests' language.

Gardens, Pools & furniture  
If garden furniture is stated in the property file, it does not necessarily mean that there is a garden chair for every person. Similarly, deck chairs and sunshades are only provided if they are mentioned in the property description.

RentalsLine.Com indicate whether a holiday house or holiday complex has a swimming pool. They usually also state the open season. Please note, however, that the season stated start and end dates may change according to weather conditions. For pools in holiday complexes etc. please observe the opening hours specified by the management and any special bathing regulations or prohibitions. These can concern e.g. wearing of bathing shorts in the pool, bringing off balls, airbeds and similar in the pools or the duty of wearing swimming caps.

Tenants are entitled to use the whole of the rented property inclusive of furniture and utensils. They undertake to treat the rented property, its furnishings and fittings and any communal facilities with the utmost care. They undertake to make good using and avoid any damage caused during the rental period due to negligence by themselves or their companions or guests.

Breakage/Damages deposit
Landlords or caretakers have the right to request an appropriate breakage/damages deposit when they hand over the keys. The deposit will be included on your booking confirmation and payable, or not, with your balance. The deposit will be refunded when the rented property is returned in proper condition. In some cases, the deposit will only be refunded by bank transfer after the departure of the customer within 4 weeks. Refunds are made without prejudice to possible compensation claims by landlords. Large single-sex or young parties may be charged a higher breakage deposit.

Behaviour
We reserve the right in our absolute discretion to terminate your holiday or any holiday services if your behaviour is likely, in our opinion or that of our employees, representatives or suppliers, to cause distress, damage, annoyance or danger to our employees or to any third party, or their property. We reserve the right to refuse any bookings that we think will be a nuisance to the owner. In the event of substantial damage/abuse to a property, you will have to leave and find alternative accommodation at your own cost.

SAFETY and PROTECT YOUR PARTY
You are the exclusive responsible for your party security. Take the necessary precautions in order to provide insurance protection for your party. RentalsLine.Com doesn't sell any kind of insurance product.

Full security precautions are necessary when adults and mainly children make use of property; in some areas, extra security measures should be attended such:
            >  pools: no diving, no running around it, 
            >  bathrooms: avoid slips
            >  barbecues: take necessary precautions to avoid burning areas around or body parts

By no means, RentalsLine.Com or the owner's property, caretaker personal or local partners should be responsible for any accident that may occur during holiday period, resulted of bad or negligent behaviour or bad using of facilities/equipment.

Problems during your stay  
Problems can occasionally arise. It is essential you call us as soon as a problem starts. Either our representative will endeavour to resolve the problem, leaving you free to continue a hassle-free holiday.

We will not accept complaints made upon your return if you have not allowed RentalsLine.Com, owner local partner the chance to fix any inconvenience caused to you.

Number of persons
Occupancy of the rented property must not exceed that stated in the description and confirmed on the booking confirmation’s email. The maximum number of persons given also includes children and babies, unless otherwise agreed with RentalsLine.Com and confirmed on the booking confirmation’s email. If the maximum number of occupants is exceeded, the owner /caretaker / local partner has the right to refuse or evict those over the limit or to demand a proportion of the rental plus extras.

Special Offers 
For special offers,  e.g. 3 for 2, 14 for 10, for percentage reductions of accommodation price and for specials such as early booking discounts and reductions for families, any variable additional costs must be paid for the full duration of the stay. If, in the case of special offers, the stay extends over two different seasons, the discount will always apply to the lower weekly/daily price.

Arrival / Departure 
Unless otherwise stated, arrival time is always between 4.00 p.m. and 7.00 p.m. on the day of arrival. If you cannot arrive at the agreed time please inform the owner/caretaker /local partner straight away and in due time. If you fail to do so, a proper check-in cannot be guaranteed.
On the day of departure the rented property must be vacated no later than 10.00 a.m. and handed over to the landlord or his authorized representative cleaned and in the same condition as when it was accepted. Please check your holiday documents for different arrival and departure times.

Services provided
The scope and type of services to be provided by RentalsLine.Com as part of the holiday agreement are covered solely by the descriptions, illustrations and rates in the RentalsLine.Com homepage or the latest information online valid for the period of travel.

Cancellation
You may cancel your booking at any time prior to the start of the holiday. The date your cancellation instruction is received by RentalsLine.Com shall be the decisive date. It is in your own interest to notify cancellations in writing by email or by fax. Breakage/damages deposit will be automatically and entirely returned in case of cancellation.

We normally calculate cancellation charges as follows (calendar days) :
- Up to 120 days prior to arrival: 30% of total cost will be charged    
- between 119 to 91 days prior to arrival: 60% of total cost will be charged,
- less 90 days prior to arrival, or in case of no-show: 100% of total cost will be charged

Changes of holiday
If the booked holiday house cannot be arranged in accordance with the terms of the contract due to circumstances which are beyond RentalsLine.Com's control and which occur after the contract is signed, RentalsLine.Com shall have the right to change the holiday arrangements providing the change to the original booking arrangements is not in fact a major one, providing it can be considered reasonable with regard to the customer, and providing it does not impair the overall quality of the holiday.
This change shall not entitle the guest for demanding any kind of compensation. 

Liability
As part of the duty of care consistent with sound commercial practice, RentalsLine.Com accepts responsibility for
a) the conscientious arrangement of your holiday preparation
b) the careful selection and monitoring of service providers
c) an accurate description of both property and any other service offered by RentalsLine.Com
d) the proper performance of the services agreed in the holiday contract.

RentalsLine.Com will not accept liability for the occasional lack of availability of or disruption to gas, water and/or electricity supplies, and will not be held responsible for the permanent serviceability of installations like heating, lifts, air-conditioning, swimming pools etc.

Website Accuracy
All information in this website has been compiled from up to date details and we have taken care to ensure that it is accurate. There may, however, be occasions when an advertised facility is either modified or not available. Such situations may be dictated by local circumstances, necessity for maintenance, water shortages, unsuitable weather conditions, fuel shortages, power cuts and other circumstances beyond our control, and if we are advised of this, we will, of course, inform you as soon as possible, but we cannot be held liable in such circumstances. It is also important to remember that some facilities, such as restaurants, communal pools, water sports and water parks etc may not operate at all times of the season. Furniture may sometimes vary from website pictures due to refurbishing. If a particular facility offered in our properties is essential to the booking of your holiday, please ensure that we are made aware of this at the time of booking.

 
Building Works 
Building work and its associated noise is unavoidable. We do not control such work, and we do not receive advance notice of when it will begin. We will notify you as soon as possible if we think that building work will affect your holiday.

Passport, Visa an Health Requirements
To enter in Portugal, citizens of the European Union need a valid passport or identity card. Children under 16 without their own child identity card must be entered in a parent's passport.
Citizens outside EU area need valid passport.
There are currently no vaccination or health requirements; visa might be need depending the non-EU country you come from.
You are responsible for complying with any regulations necessary for the performance of the holiday. Any costs incurred as a result of failure to comply with these regulations, particularly the payment of cancellation charges, will be your responsibility unless they were due to the culpable provision of incorrect information of a failure to provide information by RentalsLine.Com. T

Other Provisions and Information
Default proceedings or legal action against RentalsLine.Com will be subject to the jurisdiction of Póvoa de Varzim’s Courts. If any of the provisions in the holiday contract are found to be invalid or unenforceable, the remainder of the holiday contract will not be affected but will remain valid and enforceable.

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